Privacy Policy

Protecting Your Privacy

Your privacy is important to us. CubaToDo pledges to be responsible when gathering your personal information and to protect your privacy. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of CubaToDo’‘s commitment to protecting private personal information. CubaToDo reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here.

This Privacy Notice should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and to limit our sharing of this data with third parties. This privacy notice is applicable to Travel Reservations, Corporate Sales, Marketing Research, Customer Relations/Service, the CubaPoints® program and certain affiliated CubaToDo Web sites.

Information We Collect and How We Collect It

In order to facilitate your travel, and manage our business, we collect and maintain personal information about you. CubaToDo collects customer information from many sources to understand and meet your needs. We collect personal information about you from:

  • You, when you voluntarily provide us with information;
  • Your browser, when you visit our Web sites and your browser interacts with us;
  • Your transactions with any of the companies in the CubaToDo family
  • Other sources, in connection with providing your transportation needs and services.

The personal information we collect about you through these various sources may include, but is not limited to:

  • Name, addresses and telephone numbers
  • Date of birth and gender
  • Email addresses, fax numbers
  • CubaPoints account number and flight information
  • Credit/debit card number(s), including associated billing address(es) and expiration date(s)
  • Information necessary to facilitate travel or other services, including travel companion(s) names, seating preferences and special dietary or medical needs.
  • Passport number, nationality and country of residence
  • Transactional and online activity data pertaining to mileage activity with companies participating in the CubaPoints program
  • Use of products and services such as self-service devices, flight status notification and online check-in
  • Personal information provided via survey, focus group or other marketing research efforts
  • Personal information provided to customer-service representatives to research and resolve issues or questions
  • Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

Aggregate information

In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site. CubaToDo gets this information by using technologies, including cookies and web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors’‘ needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention.


CubaToDo does not knowingly collect personal identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your name and address or other contact details or any other personally identifiable information of any kind whatsoever.

If you are a Parent or Guardian of someone under the age of 13 who has provided us information without your knowledge and consent, you may request that we remove this information by calling our Customer Service line.

How Your Information Will Be Used

CubaToDo uses personally identifiable information to complete transactions and fulfill requests for our services. CubaToDo requires you to provide personal information when making an application for reservation to purchase airline tickets or related products and services such as renting cars or booking hotel rooms through a CubaToDo agent, travel agent, the® Web site or other travel-related Web site, or enrolling in the CubaPoints program. In addition to processing, confirming and fulfilling the travel or other services you request, CubaToDo may use this data for administrative and analytical purposes such as information systems management, accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the CubaPoints program.

To the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of CubaToDo, our customers, our Web site, or its users.

CubaToDo does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with CubaToDo and/or unaffiliated third parties to fulfill the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf. Additionally, CubaToDo may combine the information we receive from you with information collected from other sources. This information would be used to provide offers and/or services specifically tailored to your interests.

If we sell a business unit to another company and your personal data is used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way.

CubaToDo also uses customer information to identify, develop and market products and services that we believe you will value. From time to time, you may receive offers from affiliated CubaToDo companies such as Cuba LLC, CubaPoints participants, or from carefully-selected third party companies with which we have a business relationship. In addition, we may provide information we collect about you to third-parties to distribute promotions, sweepstakes, marketing surveys, focus groups, interviews and other opportunities offered by CubaToDo. These third-parties are subject to stringent data security and confidentiality requirements and, upon completion of their services, all customer information is returned to CubaToDo or destroyed. You may choose to restrict these marketing communications and sharing of your information with third parties as outlined in the section titled "How You Can Opt Out of Marketing Communications and Sharing of Your Information With CubaToDo or Third Parties ".

How You Can Opt Out of Marketing Communications and Sharing of Your Information With Third Parties

If you do not want CubaToDo to use or share your personal information for the purpose of sending you marketing or promotional materials, please contact CubaToDo Customer Service. Your request will be handled promptly but you may still receive marketing communications that were already in process prior to receipt of your request. If you are a CubaPoints member, click here to login to the CubaPoints Web page and update your preferences. Please note that you will continue to receive CubaPoints program updates and email products for which you have subscribed.

If you are not a member of our CubaPoints program, you may join CubaPoints and register your preferences. In addition, all marketing email from CubaToDo will have a valid opt-out link in the body of the message. Please be aware, unsubscribing by email will unsubscribe all users at this address, even if they are registered CubaPoints members with registered preferences.

If you are a CubaPoints member, you can manage your preferences for CubaToDo’‘s email products or update your personal information including your account preferences by clicking on "My Account" at the right side of any page on You must log in to your CubaPoints account using your password to access your information and to make any changes. If you’‘ve forgotten your password or need a new one, contact CubaToDo Customer Service. In addition to this method, which applies to your preferences, other companies or programs in the CubaToDo Family may require different steps to change your preferences for participation. Please review those other company or program web pages directly for any additional or different requirements to change your preferences.


Information Security is important at CubaToDo. We maintain strict physical, electronic and procedural safeguards to protect personal information and we regularly review our security standards and procedures to protect against unauthorized access to personal information.

Compliance with EU Data Privacy Directive

CubaToDo complies with the EU Data Privacy Directive to the extent it applies to information CubaToDo maintains. This gives you certain rights in relation to the information which we hold about you including a right to request a copy of the information. If you would like a copy of this information then please email CubaToDo Customer Service. Please note that security regulations require us to provide government agencies access to data you disclose to us.

When you provide us with your information you acknowledge that this information may be stored and processed on servers located anywhere in the World, including either inside or outside of the USA or the European Economic Area ("EEA").

Links to Other Sites

We’‘d also like to remind visitors that we provide additional links to resources we think you’‘ll find useful. These links will lead you to sites that are not affiliated with CubaToDo and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy statements for such other Web sites, as we have no control over information that is submitted to these companies.

The CubaToDo Family

This privacy notice is applicable to CubaToDo, Cuba LLC, Travel Reservations, Corporate Sales, Marketing Research, Customer Relations/Service, the CubaPoints program and certain affiliated CubaToDo Web sites. Affiliated CubaToDo Web sites may also have additional privacy disclosures and procedures in place, as described on those Web sites.

Contacting Us

If you have other questions, comments or concerns about our privacy practices, please contact CubaToDo Customer Service. Please note, however, that we require certain key information from you in order to provide you with services and if you ask us to remove all or part of such information you may no longer be able to access this Web site or parts of it.

Privacy Modifications

CubaToDo reserves the right to change this Privacy Policy at any time. We will post any changes here, so be sure to check back periodically. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of CubaToDo’‘s commitment to protecting private personal information. This policy was last updated on February 10, 2011.